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Refund Policy

At Lustreon, we want you to be completely satisfied with your purchase. If there is an issue with your order, we're here to help.

Please review the following policy before requesting a return or refund.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the item must:

  • Be unused and unopened

  • Be in its original packaging

  • Include all original boxes, seals, accessories, and promotional materials, if applicable

  • Be in the same condition in which it was received

Due to the nature of fragrance products, opened, sprayed, tested, or used fragrances are generally not eligible for return unless the product arrived damaged, defective, or incorrect.

2. Non-Returnable Items

The following items generally cannot be returned:

  • Opened or used fragrances

  • Fragrances that have been sprayed or tested

  • Items damaged after delivery due to customer handling

  • Items returned without their original packaging

  • Gift cards

  • Final-sale or clearance items, when specifically identified as final sale

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging, when applicable

After reviewing the issue, we may provide a replacement, exchange, refund, or other appropriate resolution.

Please do not return a damaged or incorrect item before contacting us.

4. Return Shipping

Unless an item was received damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part or applicable law requires otherwise.

We recommend using a trackable shipping service when returning an item. Lustreon is not responsible for items lost or damaged during return shipping.

5. How to Request a Return

To request a return, contact us at:

Email: Lustreons@gmail.com

Please include your:

  • Full name

  • Order number

  • Item you would like to return

  • Reason for the return

We will provide instructions for returning the item if your request is approved.

Do not send returns to the return address on your package unless instructed to do so by Lustreon.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear on your account after it has been processed. The exact timing may vary depending on your bank, credit card company, or payment provider.

If your return does not meet the requirements of this policy, we may decline the refund or contact you regarding the available options.

7. Exchanges

We may offer exchanges for items that arrive damaged, defective, or incorrect.

For standard returns, exchanges are subject to product availability.

If the replacement item is unavailable, we may provide a refund or another appropriate resolution.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.

Once an order has shipped, it generally cannot be canceled and must instead be handled according to our return policy.

9. Refused or Undeliverable Packages

If a package is refused, abandoned, or returned to us because the customer provided an incorrect or incomplete shipping address, the original shipping charge may not be refundable.

Any additional shipping costs required to resend the order may be the responsibility of the customer.

10. Fraud and Abuse

Lustreon reserves the right to refuse returns, refunds, or exchanges where there is reasonable evidence of fraud, abuse, repeated excessive returns, or violation of this policy.

This does not limit any rights provided to consumers under applicable law.

11. Changes to This Policy

Lustreon may update this Refund & Return Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

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